Welcome to the Xmas Trees Shop FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to make your holiday shopping experience as joyful and seamless as possible. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact our friendly team at [email protected].
Product Questions
What sizes of Christmas trees do you offer?
We offer a wide range of artificial Christmas tree sizes to suit any space, from compact 2.5-foot trees to grand 14-foot centerpieces. Our sizes include 2.5 feet and smaller, 3 and 3.5 feet, 4 and 4.5 feet, 5 and 5.5 feet, 6 and 6.5 feet, 7 and 7.5 feet, 8 and 8.5 feet, and 10 to 14 feet tall trees. Each size is designed with quality and ease of assembly in mind.
Are your trees easy to assemble?
Yes! Our artificial Christmas trees are designed for easy assembly, making it simple to set up your holiday decorations quickly. They come with clear instructions and are built to be user-friendly, so you can focus on enjoying the festive season.
Do you ship internationally?
Absolutely! We deliver to most parts of the world, excluding some remote areas in Asia and other locations. Based in Annapolis, US, we take pride in spreading holiday cheer globally with our premium trees.
Shipping and Delivery
How long does shipping take?
After processing your order (which takes 1-2 business days), we offer two shipping options: Standard Shipping via DHL or FedEx delivers within 10-15 days after dispatch for $12.95. For orders over $50, Free Shipping via EMS delivers within 15-25 days after dispatch. Please note that delivery times are estimates and may vary due to customs or weather.
What carriers do you use?
We partner with trusted carriers like DHL, FedEx, and EMS to ensure safe and efficient delivery. Standard Shipping uses DHL or FedEx, while Free Shipping uses EMS for economical and reliable service.
Can I track my order?
Yes, once your order is shipped, we provide a tracking number via email so you can monitor its progress. This helps you plan for the arrival of your beautiful tree.
Returns and Refunds
What is your return policy?
We offer a hassle-free 15-day return policy from the date of receipt. If you’re not satisfied with your tree, please contact us at
[email protected] to initiate a return. We strive to make the process smooth and ensure your satisfaction.
Are there any conditions for returns?
Returns are accepted for items in original condition. We recommend checking the product upon arrival and contacting us promptly within the 15-day window. Our team will guide you through the steps for a full refund or exchange.
Payment Methods
What payment methods do you accept?
We accept various secure payment options, including Visa, MasterCard, JCB, and PayPal. This allows for convenient and safe transactions from anywhere in the world.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your personal and financial information. Your security is our priority, and we ensure all transactions are handled with the utmost care.
Account and Orders
How do I create an account?
Currently, you can place orders without an account for simplicity. However, if you need assistance with order history or updates, feel free to email us at
[email protected], and we’ll help manage your details securely.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement by contacting us at
[email protected]. After this period, we process orders quickly to ensure timely delivery, so changes may not be possible.
Thank you for choosing Xmas Trees Shop! We’re dedicated to making your holiday season magical. If you have more questions, reach out to us at [email protected]. Happy decorating!
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